Returns & Refunds
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REFUND & RETURN POLICY
We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return form, as well as for instructions on how and where to send or pick up your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To complete an exchange or return, please take the following steps;
- Email (firstname.lastname@example.org) HYPERAX to get a Return shipping label for the product you are returning;
- Package it up, include your original receipt and send it to the nearest assigned shipping center.
- Once we have received the package, we will check its condition. If it is satisfactory, you will have a FULLY refund with your purchase to the card you used for the purchase. Any shipping costs incurred will not be refunded.
This depends on what we deem the resale value of the item. Used items can only be returned if it is a warranty issue.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.