IMPORTANT SAFETY RECALL
A Message to Our Customers Regarding Your Hyperax E-Bike Carrier
To Our Valued Customers,
At Couture Co Ltd., our primary mission is to help you enjoy your adventures safely. We are writing to you today because we have identified a potential safety issue with specific models of our Hyperax e-bike carriers.
Because we care about your safety and the safety of others on the road, we are voluntarily recalling these units. We sincerely apologize for this disruption to your travel plans, but we are committed to making this right.
WE ARE HERE TO HELP
Thank you for your patience and cooperation. We are dedicated to making this process as easy as possible for you. If you need assistance, please email us directly
• Email: compliance@hyperax.co
NHTSA CONTACT INFORMATION
This notice is in accordance with the National Traffic and Motor Vehicle Safety Act. If you believe that we have failed or are unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, Washington DC 20590, or contact the Vehicle Safety Hotline at (888) 327‐4236 (TTY: 1-800-424‐9153); or go to www.safercar.gov.
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We appreciate your understanding and cooperation. This voluntary recall reflects our unwavering commitment to the safety and satisfaction of our customers.
Sincerely,
HYPERAX team