RECALL Volt RV 4x

IMPORTANT SAFETY RECALLFOR VOLT RV 4X

A Message to Our Customers Regarding Your Hyperax E-Bike Carrier
 
To Our Valued Customers,
At Couture Co Ltd., our primary mission is to help you enjoy your adventures safely. We are writing to you today because we have identified a potential safety issue with specific models of our Hyperax e-bike carriers.
Because we care about your safety and the safety of others on the road, we are voluntarily recalling these units. We sincerely apologize for this disruption to your travel plans, but we are committed to making this right. 

AM I AFFECTED?
This recall applies to the following MODEL NAMEs or ASINS produced between July 1, 2023, and January 31, 2026.

If you purchased bike rack from hyperax.co, please check your MODEL NAME (usually found on your order history or the box) to see if you are affected:

• VOLT RV 4X 

  If you purchased bike rack from Amazon, please check your ASINs(usually found on your order history or the box) to see if you are affected:

• B09Z68WFNG (VOLT RV 4X)
• B0CQ48WW2D (VoltRV4x x HWD)
• B0BTDD65BT (Volt RV 4X_combo 01)
• B0CG15ZLND (VOLT_RV_4X_4XEBADP)
• B0BWF3FZJL (VOLT_RV_4X_2XEBADP_LCL)
 
 

PLEASE STOP USING THIS E-BIKE CARRIER IMMEDIATELY！

YOUR REFUND & SAFETY INSTRUCTIONS
To ensure that these defective units are removed from the road and cannot be used by anyone else, we request that you permanently disable the carrier. In exchange, we will issue a full refund.

Please follow these 3 steps:

Step 1: Disable the Carrier. 
Remove the carrier from your vehicle. Using a 2.5mm Allen wrench, please remove and break the carrier’s plastic ratchet body. Breaking this part renders the carrier unusable and ensures it cannot be used unsafely in the future.

Step 2: Take Photos 
Take a clear photo showing the broken plastic ratchet body and a picture of the bike rack, which shows the removal of the plastic ratchet body.


Step 3: Request Your Refund 
To process your refund, please submit the following information via the secure form at the link below:

REQUEST YOUR REFUND 

To ensure safety, we require the unit to be permanently disabled. Once you have done this, simply fill out the information below to claim your full refund.

SUBMIT NOW

WE ARE HERE TO HELP
Thank you for your patience and cooperation. We are dedicated to making this process as easy as possible for you. If you need assistance, please email us directly

• Email: compliance@hyperax.co

NHTSA CONTACT INFORMATION
This notice is in accordance with the National Traffic and Motor Vehicle Safety Act. If you believe that we have failed or are unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, Washington DC 20590, or contact the Vehicle Safety Hotline at (888) 327‐4236 (TTY: 1-800-424‐9153); or go to www.safercar.gov.

We appreciate your understanding and cooperation. This voluntary recall reflects our unwavering commitment to the safety and satisfaction of our customers.
 
Sincerely,
HYPERAX team
 